Payment
What‘s the paypal address of G GRADUAL?
380896076@qq.com
What currency is the site in？
US : US dollars.
Which payment methods can I use？
We accept:
VISA, Mastercard,American Express.
How to pay with Paypal?
Step 1：Create an account on Paypal.
Step 2：After clicking “Complete order”, you will be redirected to Paypal to complete your purchase securely.
Step 3：Select "REMEMBER ME" to save your information for faster checkout.
What should I do if my card is declined?
The reason for this problem maybe that your credit or debit card company may have declined your payment.
If this is the case, you will have to discuss directly with the issuing card company to find out why as we have no access to this information.
- As an alternate solution, you can try paying with a different card.
What should I do if there is a payment error?
1.If you are experiencing error messages when making a payment, please make sure you've entered all of your card information correctly.
2.If you continue to receive the payment error message, you will need to contact your bank or card issuer.
Why do I see multiple pre-autorizations on my credit card?
Some orders are sent in multiple shipments—when this happens you may see more than one pre-authorization on your credit card.
Will I be charged International bank fee or transaction fee when ordering?
Depending on where you are ordering from, you may incur a 2-3% international transaction fee from your bank. This charge comes directly from your bank and is outside of our control. All the charged tax obey location law.
Will I be charged a customs tax?
Customs taxes vary by country and we cannot supply estimated duties and taxes as this information will vary by country. Please consult your local customs office if you have any questions.
Order
How can I find my order information?
- Log into your account on our website to view your order history.
- Review the order information in the confirmation email that was sent to you at the time of purchase.
- For further assistance, feel free to reach out to our Customer Care Team. service@gradualsports.com
Where can I find my purchase history?
- Log into your account on our website to view your order history.
- Review the order information in the confirmation email that was sent to you at the time of purchase.
- For further assistance, feel free to reach out to our Customer Care Team. service@gradualsports.com
How can I cancel or change my order?
Sorry, we will arrange to ship once your order, so it is a pity that you can't cancel the order. If unsuitable after receiving the product, you could return the product.
I forgot to add an item to my order，can I make a change before it ships?
Once your order has been completed, the order will be moved to processing and then it’s sent to the warehouse to ship. To get your order to you as fast as possible, no changes can be made at this stage. Please place a new order on the website for the additional items.
Can I change the color/size of what I just ordered?
Sorry, we will arrange to ship once your order, so it is a pity that you can't cancel the order. If unsuitable after receiving the product, you couldreturnthe product.
Can I make a change to my billing or shipping address before my package ships?
In general, the address cannot be modified after the order is placed. If you have questions, please consult customer service:service@gradualsports.com
When will my order ship?
We will dispatch your goods as soon as possible after the order is placed. For the specific logistics time please see here.
Products
The style/size/color I want is out of stock. When will you be restocking?
If something is out of stock, you can sign up for back-in-stock email alerts on the product page of the out-of-stock item.
You could also subscribe to our email which will send the newest information about the products.
How do I know when the item I‘m looking for is back in stock？
You just need to sign up for back-in-stock email alerts on the product page of the out-of-stock item and then you could receive the notice.
How do I find the right size?
To get the right size,you could click the size guide on the product page and refer to the size reviews from other customers.
I am between sizes, what size do you recommend?
Please refer to our size chart on the product page or the size reviews from other customers. If you still need assistance, please contact customer service for any additional help.